Digital Downloads
 

• Due to the nature of digital products, all sales of digital audio files are final and non-refundable once the download has been initiated.
   

• If you experience technical issues with your download within 24 hours of purchase, please contact our support team for assistance.
   

• If a download link is broken or inaccessible at the time of purchase, we will provide a working link or issue a full refund.
   

Physical Merchandise (T-shirts and Stickers)

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Return Eligibility

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• Items must be returned within 30 days of delivery
   

• Merchandise must be unused, unworn, and in original packaging with tags attached
   

• Items must be free from smoke, pet hair, or other contaminants
   

• Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect
   

Refund Process
 

1. Contact our support team at [batbridgetucson@gmail.com] to initiate a return

2. You will receive a Return Authorization (RA) number

3. Ship items back to the provided address with RA number clearly marked

4. Refunds will be processed within 5-7 business days of receiving the returned items

5. Refund will be issued to the original payment method
    

Exchange Policy
 

• Size exchanges for t-shirts are available within the 30-day return window
   

• Exchanges are subject to product availability
   

• We cover shipping costs for size exchanges within the same country
   

Defective Items
 

• If you receive a defective item, please contact us within 7 days of delivery
   

• Provide clear photos of the defect
   

• We will cover return shipping costs for defective items
   

• A replacement or full refund will be issued at the customer's choice
   

Non-Refundable Items
 

• Items marked as "Final Sale" or "Clearance"
   

• Customized or personalized merchandise
   

• Items damaged due to customer misuse
   

Cancellation Policy
 

• Orders can be cancelled and fully refunded if the request is made before shipping
   

• Digital downloads cannot be cancelled once the download process has begun
   

Contact Information
 

For all refund-related inquiries, please contact:
 

• Email: [batbridgetucson@gmail.com]

• Response time: Within 24-48 business hours
   

Right to Modify
 

We reserve the right to modify this refund policy at any time. Any changes will not apply to orders placed before the modification date.
 

Last Updated: [10/16/2024]